REFUND POLICY

Refund Policy
At Gnergy, we value our customers and aim to ensure satisfaction with every purchase. Below is our refund policy:

• Eligibility for Refund
  Customers are entitled to a refund if the product received is found unsatisfactory due to reasons such as damage or incorrect item.The refund process can be initiated within 3 days of receiving the product. The item must be returned in its original condition and packaging, unused, and accompanied by the original receipt or proof of purchase.
  
  
• Refund Process
  Once the returned item is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed, and the amount will be credited back to your original method of payment within a certain number of days, depending on your card issuer’s policies or bank processing times.
  
  
• Non-Refundable Items
  Certain products, such as perishable items, customised goods, or health-related products, are non-refundable unless they arrive damaged or defective.
  
  
• Late or Missing Refunds
  If you haven’t received a refund within the stipulated time:
• First, check your bank account.
• Then contact your credit card company or bank, as there may be a delay in processing.
• If you’ve done all of this and still haven’t received your refund, please contact us at info@gnergy.co.
  
  
• Exchanges
  We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@gnergy.co.
  
  
• Shipping for Returns
  You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

           By placing an order with Gnergy, you agree to this refund policy.